396 Jurisdiction Notice
We at 396 offer our service only where local law permits, and we do not operate in jurisdictions where online wagering is prohibited. This notice explains our jurisdiction policy, your responsibilities as a user, and how we handle access from different regions. We support payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet, but availability depends on your location and applicable regulations.
Our 396 platform is not licensed or authorized to operate in all countries or regions. We do not claim to be licensed in any specific jurisdiction, and we do not represent that our service is legal everywhere. Instead, we frame access as jurisdiction-restricted: our service is available only where the applicable law of your jurisdiction permits online gaming and sportsbook activity.
By using 396, you confirm that you have reviewed the laws of your own jurisdiction and determined that access and use are permitted. You are solely responsible for verifying compliance with your local regulations. This notice sets out our policy; it is not legal advice, and we encourage you to seek independent legal counsel if you are unsure about the legal status of our service in your location.
Service Availability and Our 396 Policy
We at 396 do not offer our services in jurisdictions where online wagering is prohibited or restricted by law. We monitor access patterns and reserve the right to restrict or suspend access from regions where we determine our service is not legally available. This is not a penalty; it is a legal compliance measure.
Our 396 platform operates in select jurisdictions where the applicable law permits online gaming, sportsbook activity, and live-dealer gaming. We do not name specific jurisdictions as legal or illegal. Instead, we rely on users to verify the legal status of our service in their own location before accessing our platform. If you are unsure whether 396 is available in your jurisdiction, check your local regulations or contact our support team.
If we detect access from a jurisdiction where we do not operate, we may restrict your account, suspend withdrawals, or close your account entirely. We will notify you of any restriction and explain the reason. If your account is closed due to jurisdiction restrictions, we will process a refund of any remaining balance subject to standard verification windows.
Our 396 Commitment to Compliance
We undertake to comply with applicable laws in jurisdictions where our service operates. We do not circumvent local regulations, and we do not assist users in bypassing legal restrictions. If the law in your jurisdiction changes or if we determine that our service is no longer legally available in your location, we will notify you and take appropriate action to restrict or suspend your access.
We work with payment providers, KYC verification services, and regulatory authorities to ensure our operations remain compliant. Our support team is available in English and Indonesian to answer questions about jurisdiction policy and to help you understand whether 396 is available in your location.
Key points about 396 jurisdiction policy
- We do not operate in jurisdictions where online wagering is prohibited
- We do not claim to be licensed in any specific country
- Users are responsible for verifying compliance with their own local law
- We reserve the right to restrict or suspend access from prohibited jurisdictions
- If your jurisdiction changes its law, notify us and stop using 396
Your Responsibility as a 396 User
Users are responsible for verifying that access and use of 396 comply with the laws of their own jurisdiction. We cannot provide legal advice, and we do not monitor the legal status of online gaming in every territory. Before you create an account, deposit funds, or place any selections, you must check your local regulations.
By creating a 396 account, you confirm that you have reviewed your local laws and determined that access and use are permitted in your jurisdiction. You assume all responsibility for any breach of local law. We assume no liability for users who access our platform from jurisdictions where doing so may violate local law.
If you are unsure about the legal status of 396 in your location, we encourage you to refrain from using our service and to seek independent legal counsel. Our support team can provide information about our jurisdiction policy, but we cannot advise you on the laws of your specific jurisdiction.
Changes in Local Law
The legal landscape for online gaming continues to evolve. If the law in your jurisdiction changes after you have created a 396 account, it is your responsibility to stop using our service immediately and to notify us. We will cooperate with any legal requests to suspend your account if required by law.
We monitor regulatory developments in jurisdictions where our service operates. If we determine that the law has changed and that 396 is no longer legally available in your location, we will notify you via email or in-app notification. We will give you a reasonable period to withdraw your remaining balance before we restrict your account.
We at 396 operate transparently within the law. Your jurisdiction determines your access. Your responsibility is to verify compliance before you play.
Account Eligibility and Our 396 Standards
We at 396 require all account holders to meet eligibility criteria set out in our terms and conditionsEligibility is determined by applicable law in your jurisdiction. We do not display age badges or use account controls tooling; instead, we frame eligibility using applicable-law language.
When you create a 396 account, you confirm that you meet the legal requirements for account holders in your jurisdiction. During KYC verification, we collect your date of birth to verify eligibility and to comply with local regulations. If our verification process determines that you do not meet the legal requirements, we will close your account and process a refund of any remaining balance.
We reserve the right to suspend or terminate any account that we determine does not meet our eligibility criteria or that violates our terms. If you believe your account has been terminated in error, contact our support team. We are available in English and Indonesian, and we aim to respond to account inquiries within 48 hours.
Geographic Restrictions and Payment Methods
Our 396 platform supports payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. However, availability of specific payment methods depends on your jurisdiction and the regulations that apply to payment processing in your location.
If you are accessing 396 from Jakarta, Surabaya, Bandung, Medan, or Semarang, you may have access to all supported payment methods. If you are accessing from another location, some payment methods may be restricted or unavailable. We will display available payment options during the deposit process based on your detected location.
We do not accept payments from users in jurisdictions where we do not operate. If we detect a payment attempt from a prohibited jurisdiction, we will decline the transaction and may restrict your account. We will notify you of any payment restriction and explain the reason.
Contact Us About Jurisdiction Questions
If you have questions about whether 396 is available in your jurisdiction, whether your use complies with local law, or if you need to report a change in your local regulations, contact our support team. We are available in English and Indonesian via email, live chat, and the support form in the 396 app.
For legal or compliance inquiries, please include "Legal Inquiry" in your message. We aim to respond to legal questions within five business days. For urgent matters, such as requests from law enforcement or courts, contact our legal team directly using the channels provided in our terms and conditions
We remain committed to operating 396 transparently and in compliance with applicable law. If you have concerns about our jurisdiction policy or our compliance practices, we welcome your feedback. Your responsibility is to verify that access and use comply with your own local law. Our responsibility is to operate fairly and transparently within the jurisdictions where we are legally permitted to do so.
We operate 396 with transparency and legal compliance at the centre of our practice. This notice reflects our commitment to respecting local law and supporting users in making informed decisions about their access and use.
Detailed Jurisdiction and Legal Framework
Service availability
We at 396 offer our service only where local law permits. Our platform is not available in all jurisdictions, and we do not operate or accept users in regions where online wagering or gaming is prohibited by law. We do not name specific jurisdictions as legal or illegal; instead, we frame access as jurisdiction-restricted and place responsibility on users to verify compliance with their own local regulations.
Our approach reflects the evolving regulatory landscape across Southeast Asia, Europe, Asia-Pacific, and beyond. Different jurisdictions have different frameworks for online gaming, sportsbooks, and payment processing. We undertake to comply with applicable laws in regions where our service operates. If we determine that offering 396 in a particular location violates local law, we reserve the right to suspend or restrict access immediately to protect both our users and our operations.
If you are accessing 396 from a location where you are unsure of the legal status of online gaming, we strongly encourage you to review your local laws before creating an account. Our legal notice provides additional detail on our jurisdiction policy. If you have specific legal questions about your jurisdiction, you may contact our compliance team using the channels listed at the end of this section.
Account eligibility
We at 396 require all account holders to comply with the eligibility criteria set out in our terms and conditions. Eligibility is determined by applicable law in your jurisdiction. We do not display age badges or use account controls tooling; instead, we frame eligibility using applicable-law language. Users are required to confirm that they meet the legal requirements for access and use in their jurisdiction before creating an account.
We collect date-of-birth information during KYC to verify eligibility and to comply with local regulations. If our verification process determines that you do not meet the legal requirements for account holders in your jurisdiction, we will close your account and process a refund of any remaining balance subject to standard verification windows.
We reserve the right to suspend or terminate any account that we determine does not meet our eligibility criteria or that violates our terms. If you believe your account has been terminated in error, please contact our support team using the channels below. We are available in English and Indonesian, and we aim to respond to account inquiries within 48 hours.
Local-law responsibility
Users of 396 are responsible for verifying that their access and use of our platform comply with the laws of their own jurisdiction. We cannot provide legal advice, and we do not monitor the legal status of online gaming in every territory. It is your responsibility to check your local regulations before accessing 396 or placing any selections, deposits, or withdrawals.
By creating an account on 396, you confirm that you have reviewed your local laws and determined that access and use are permitted in your jurisdiction. We assume no liability for users who access our platform from jurisdictions where doing so may violate local law. If you are unsure, please refrain from using our service and consult a local legal professional.
The legal landscape for online gaming continues to evolve. If the law in your jurisdiction changes after you have created a 396 account, it is your responsibility to stop using our service and notify us. We will cooperate with any legal requests to suspend your account if required by law. We will also notify you if we determine that the law in your jurisdiction has changed and that 396 is no longer legally available in your location.
Data and privacy scope
We at 396 collect personal data from users only for the purpose of account operation, KYC verification, and compliance with local law. Our privacy policy outlines our full data-handling practices. During KYC, we collect a copy of your photo ID, proof of address, and date of birth. This information is stored securely and used only for identity verification and age confirmation.
We do not sell, rent, or share your personal data with third parties except where required by law or for the purpose of payment processing. Your payment information is held by our payment partners; we retain only confirmation records. We use cookies and similar tracking technologies to improve our platform and to prevent fraud. You may review our full cookie and tracking policy in our privacy notice.
We comply with data-protection regulations applicable in jurisdictions where our service operates. If you wish to access, correct, or delete your personal data, or if you have concerns about our data practices, please contact our support team or submit a data-subject request using the channels listed below. We aim to respond to data-subject requests within 30 days.
Contact for legal inquiries
If you have legal questions, compliance concerns, or data-subject requests, you may contact our 396 support team using the following channels: email support in English and Indonesian, live chat available during business hours, and a support form on our website. We aim to respond to legal and compliance inquiries within five business days.
For urgent legal matters, such as requests from law enforcement or courts, we maintain a dedicated legal contact channel. Such requests should be directed to our legal team email. We will respond promptly and in accordance with applicable law. If you wish to report a concern about our platform, our data practices, or our compliance with local law, please email our compliance team.
We take all reports seriously and will investigate promptly. Our terms and conditions contain additional contact information for different types of inquiries. If you believe we have violated your rights or failed to comply with applicable law, you may also lodge a complaint with the regulatory authority in your jurisdiction. We remain committed to operating 396 transparently and in compliance with the law.