396 Platform Account Terms

When you open an account on 396, you agree to the conditions we set out in these terms. We operate a sportsbook and live-casino platform where you can access football markets (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Our services are available only where local law permits, and your access depends on your jurisdiction and compliance with applicable regulations.

We at 396 take account security, payment handling, and dispute resolution seriously. These terms explain how we manage deposits and withdrawals, what happens when you use bonus offers, how we handle disputes, and what your rights and responsibilities are. We also set out how we protect your data and what happens if you breach our terms.

This page is not a substitute for legal advice. If you have questions about how these terms apply to your jurisdiction or situation, we encourage you to contact our support team or seek independent legal counsel. Our support team is available in English and Indonesian to help clarify any policy points.

Opening Your 396 Account

To open an account on 396, you must provide accurate personal information, including your full name, email address, phone number, and date of birth. During your first withdrawal, we will ask you to complete Know Your Customer (KYC) verification by uploading a valid government-issued ID and proof of address. We use this information to verify your identity and comply with local anti-money-laundering regulations.

You are responsible for keeping your account credentials secure. We do not take responsibility for unauthorized access if you share your password or fail to log out of shared devices. If you suspect unauthorized access, contact our support team immediately. We can help you reset your password and review recent account activity.

Our 396 platform accepts users only from jurisdictions where our services are legally available. We reserve the right to refuse service, suspend an account, or request additional verification documents if we have concerns about compliance or fraud. Your account must be used only by you; account sharing or transfer to another person is prohibited.

Deposits on 396

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposits appear in your 396 account instantly after payment confirmation. We do not charge fees for deposits; any charges are imposed by your payment provider, not by us.

Minimum and maximum deposit amounts are displayed in the app during checkout. We reserve the right to adjust these limits or restrict deposit methods based on fraud prevention, compliance, or technical requirements. All deposits are final; we do not reverse deposits once they reach your account unless we identify fraud or a system error.

If your deposit does not appear in your account within a reasonable time, contact our support team with your payment reference number. We can help trace the transaction and credit your account if the payment went through successfully.

Withdrawals and Our 396 Policy

Withdrawals on 396 use the same payment methods as deposits. You request a withdrawal through the app, and we process it subject to standard verification windows. First-time withdrawals trigger KYC review; once verified, subsequent withdrawals typically process faster. We do not charge fees for withdrawals; any charges are applied by your bank or wallet provider.

Minimum withdrawal amounts are set per payment method and displayed in the withdrawal flow. We may refuse or delay a withdrawal if we detect unusual activity, if your account has pending disputes, or if we need additional verification from you. We will notify you of any hold and explain the reason.

Withdrawals are processed during our operating hours. Processing times vary by payment method and your bank's standard processing windows—typically between 1 to 5 business days. We are not responsible for delays caused by your bank or payment provider. Once we initiate a withdrawal, we cannot cancel it; you must contact your bank directly if you need to reverse it on their side.

Bonus Terms on 396

We occasionally offer welcome bonuses, deposit matches, or promotional credits to new and existing players. Any bonus offer is subject to specific terms, including wagering requirements, time limits, game restrictions, and maximum withdrawal amounts. These terms are displayed clearly when you claim a bonus; read them carefully before accepting.

Bonuses are not withdrawable until you meet the wagering requirement. For example, if we offer a our matching offer match with a 10x wagering requirement, you must wager that matched amount ten times through eligible games before the bonus converts to withdrawable cash. Not all games count equally toward wagering—slots may count non-specific info, but live-dealer tables may count non-specific info or a reduced percentage.

Bonuses expire if unused within the specified time frame. We reserve the right to void a bonus or associated winnings if we detect misuse, such as bonus abuse, collusion, or fraud. If you breach bonus terms, we may confiscate the bonus and any related winnings.

Dispute Resolution and Our 396 Commitment

If you believe you have a complaint about our service, payment handling, game outcome, or account management, contact our support team first. We are available in English and Indonesian. Our support team will investigate your complaint and aim to respond within 48 hours. We keep records of all disputes and communications to ensure transparency.

If we cannot resolve your dispute through support, you can escalate it to our compliance team. We will provide you with our official complaints procedure and any external dispute resolution options available in your jurisdiction. Some jurisdictions provide industry ombudsmen or regulatory bodies; we will inform you of these if applicable.

We commit to fair and transparent dispute resolution. We will not close your account or confiscate funds without providing you a clear explanation and an opportunity to respond. All disputes are handled confidentially.

We at 396 operate transparently. Your funds are protected, your account is secure, and your disputes are heard fairly.

Your Jurisdiction and Our Service Limits

Our services on 396 are available only where local law permits. We do not operate in jurisdictions where online wagering is prohibited or restricted. You are responsible for checking the laws of your own jurisdiction before accessing 396. If your jurisdiction prohibits access, do not use our platform; we will not be liable for your breach of local law.

We monitor for access from prohibited jurisdictions and reserve the right to restrict or close accounts if we detect access from regions where we do not operate. This is not a penalty; it is a legal compliance measure. We will notify you if we restrict your account and explain the reason.

These terms are governed by the jurisdiction in which 396 operates. Any legal disputes arising from these terms will be handled according to that jurisdiction's laws and regulations. By using 396, you accept this framework.

Our 396 Data and Account Policy

We collect personal information to provide our service, verify your identity, prevent fraud, and comply with regulations. This includes your name, email, phone number, date of birth, payment details, and IP address. We also track your gameplay, account activity, and transaction history. For details on how we use and store your data, please review our Privacy Policy

Your data is encrypted and stored securely. We do not sell your personal information to third parties. We may share data with payment providers, KYC verification services, and regulatory authorities only when required by law or to prevent fraud. We retain your data for as long as your account is active and for a reasonable period afterward to comply with legal obligations.

You have rights over your data. You can request to see what data we hold, correct inaccuracies, or request deletion (subject to legal retention requirements). Contact our support team to exercise these rights; we will respond within 30 days.

Account Suspension and Closure

We may suspend or close your account if you violate these terms, engage in fraud, breach local law, or pose a risk to platform security. We will notify you of suspension and explain the reason. If your account is closed due to a breach by you, any remaining balance will be paid out within a reasonable timeframe after we verify the funds are yours and not subject to dispute.

If we close your account due to regulatory or legal compliance requirements (e.g., your jurisdiction has prohibited our service), we will pay out your balance, but we will not reopen the account. We reserve the right to permanently block accounts involved in fraud or serious misconduct.

Changes to These Terms

We reserve the right to update these terms at any time. We will notify you of material changes via email or in-app notification. Your continued use of 396 after changes become effective means you accept the updated terms. If you do not accept changes, you may close your account.

These terms apply to all players on 396, regardless of location or account age. If any provision of these terms is found to be unenforceable in your jurisdiction, we will remove or modify that provision for you while keeping the rest of the terms intact.