396Privacy Policy

This page describes what we collect when you use 396 and how we keep that data protected. We at 396 collect personal information only to operate your account, verify your identity, process payments, and comply with local regulations. We do not sell your data to third parties, and we use industry-standard encryption to secure all sensitive information.

Our privacy practices reflect our commitment to transparency. When you create a 396 account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer, or complete KYC verification, we collect specific data. We explain what we collect, how long we keep it, and who has access to it. You have rights over your data, including the right to request access, correction, or deletion subject to legal retention requirements.

If you have questions about how we handle your information or if you wish to exercise your data rights, contact our support team. We are available in English and Indonesian, and we aim to respond to data-subject requests within 30 days.

What We Collect on 396

We at 396 collect different types of information depending on how you use our platform. When you create an account, we collect your email address, phone number, password, and date of birth. We use this information to create your account, send you important notifications, and verify your eligibility under applicable law.

When you make your first withdrawal, we complete Know Your Customer (KYC) verification. We ask you to upload a photo of a valid government-issued ID and proof of address (such as a utility bill or bank statement). We use this information to verify your identity, prevent fraud, and comply with anti-money-laundering regulations. We store these documents securely and retain them for as long as your account is active, plus a reasonable period afterward to comply with legal obligations.

When you deposit or withdraw funds, we collect payment information. If you use DANA, e-wallet, mobile banking, or local payment, we receive confirmation of the transaction but do not store your wallet credentials. If you use a bank transfer via online payment, e-wallet, mobile banking, or local payment, we receive your bank account number and transaction confirmation. We store this information to process your request and maintain transaction records.

Gameplay and Account Activity

We at 396 track your gameplay activity, including which games you play, how long you play, your selections, and your account balance. We use this information to provide our service, detect fraud, and improve our platform. We also track your IP address, device type, and browser information to prevent unauthorized access and to understand how you use 396 from different locations (e.g., Jakarta, Surabaya, Bandung, Medan, or Semarang).

We do not use your gameplay data to profile you or to make automated decisions about your account. We do not sell this data to third parties. We may use aggregated, anonymized data (e.g., "players in Jakarta prefer live roulette") to improve our service, but we never identify you in such reports.

Cookies and Tracking

Our 396 platform uses cookies and similar tracking technologies to remember your login, store your preferences, and measure how you interact with our app and website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). We also use web beacons and pixel tags to track email opens and to understand which pages you visit.

You can control cookies through your browser settings. If you disable cookies, some features of 396 may not work properly. We do not use cookies to track you across other websites; our tracking is limited to 396.

How We Use Your Data on 396

We at 396 use your data for specific purposes. We use your email and phone to send account notifications, payment confirmations, and support responses. We use your KYC documents to verify your identity and comply with anti-money-laundering law. We use your payment information to process deposits and withdrawals and to maintain transaction records.

We use your gameplay activity to provide our service, detect fraud, and improve our platform. For example, if we notice unusual activity (e.g., rapid withdrawals or selections from multiple countries in a short time), we may flag your account for review. We use your device and IP information to prevent unauthorized access and to help you recover your account if you lose your password.

We do not use your data for marketing purposes without your consent. We do not send promotional emails unless you have opted in. We do not share your data with third parties for their marketing purposes.

Third-Party Processors and Data Sharing

We at 396 work with third-party service providers to operate our platform. Our payment partners (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and partner banks) process your deposits and withdrawals. Our KYC verification provider verifies your identity documents. Our hosting provider stores our servers and databases. Our analytics provider helps us understand how you use 396.

We share only the minimum data necessary with each third party. For example, we share your payment information with payment processors, but we do not share your gameplay history. We require all third parties to sign data-processing agreements that commit them to protecting your data and using it only for the purposes we specify.

We may disclose your data if required by law, such as a court order or regulatory request. We will notify you of such requests unless we are legally prohibited from doing so. Our servers may sit outside your jurisdiction; by using 396, you consent to your data being processed and stored outside your country of residence.

We at 396 protect your data with industry-standard encryption and strict access controls. Your privacy is fundamental to our service.

Your Rights and Data Retention on 396

You have rights over your data. You can request to see what information we hold about you, correct inaccurate information, or request deletion of your data. You can also request that we restrict how we use your data or that we transfer your data to another service. To exercise these rights, contact our support team using the channels below.

We will respond to data-subject requests within 30 days. We may ask you to verify your identity before we provide access to your data. We may refuse requests that are frivolous, repetitive, or that would harm the privacy of others. We may also retain data longer than you request if we are required to do so by law.

We retain your account information for as long as your account is active. If you close your account, we retain your data for a reasonable period to comply with legal obligations, resolve disputes, and prevent fraud. We typically delete inactive account data after three years, but we may retain it longer if required by law.

Data Security and Breach Notification

We at 396 use industry-standard encryption (TLS/SSL) to protect your data in transit. We encrypt sensitive data at rest, including payment information and KYC documents. We restrict access to your data to employees and contractors who need it to provide our service. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

If we discover a data breach that affects your personal information, we will notify you without unreasonable delay. We will inform you of the nature of the breach, the data affected, and the steps we are taking to address it. We will also notify relevant regulatory authorities if required by law.

Changes to Our 396 Privacy Policy

We may update this privacy policy from time to time. We will notify you of material changes via email or in-app notification. Your continued use of 396 after changes become effective means you accept the updated policy. If you do not accept changes, you may close your account.

This privacy policy applies to all users of 396, regardless of location. If any provision is found to be unenforceable in your jurisdiction, we will remove or modify that provision for you while keeping the rest of the policy intact.

Contact Us About Your Data

If you have questions about our privacy practices, wish to exercise your data rights, or have concerns about how we handle your information, contact our support team. We are available in English and Indonesian. You can reach us via email, live chat, or the support form in the 396 app. We aim to respond to all inquiries within 48 hours.

For data-subject requests (access, correction, deletion, or transfer), please include "Data Subject Request" in your message. We will verify your identity and respond within 30 days. If you believe we have violated your privacy rights, you may also lodge a complaint with the data-protection authority in your jurisdiction.